Last updated: October 7, 2026
These Terms of Service (the "Terms") govern the provision and use of the Pitchbase Service, an online platform for AI-assisted voice sales call simulation (the "Service") accessible at https://pitchbase.app.
Any use of the Service implies the full and unconditional acceptance of these Terms by the user (the "User" or "Customer").
The Service is reserved for professionals (independents, companies, training institutions) acting within their business, and for the people they enroll in it (employees, contractors, students).
The Service is published and operated by:
Pitchbase offers an online sales training service based on:
The counterparts in simulations are played by an artificial intelligence, with synthetic voices. Scores and feedback are produced automatically and are indicative practice information.
Formative, non-decisional score. The Service is a practice tool. It is not designed to assess employees' professional performance or to grade exams. A Customer deploying the Service to its teams or students undertakes not to base any decision on professional assessment, pay, promotion, sanction or academic grading on scores produced by the Service, and to inform the people concerned about its use, including their manager's access to their training.
The Service is available 24/7, subject to maintenance operations and force majeure events.
Use of the Service requires the creation of a user account. The User can sign up via:
The User undertakes to provide accurate information and to keep it up to date. The User is solely responsible for the confidentiality of their credentials. In case of fraudulent use of their account, the User undertakes to inform Pitchbase without delay at contact@pitchbase.app.
Prices are shown excluding VAT and apply per seat. VAT at the applicable rate (20 %) is added to the amount charged.
| Plan | Monthly | Quarterly | Annual | Simulations included |
|---|---|---|---|---|
| Discovery (Rookie) | Free | Not applicable | Not applicable | 5 trial simulations |
| Essential | €29 excl. VAT | €78.30 excl. VAT | €278.40 excl. VAT | 15 per seat per month |
| Pro | €59 excl. VAT | €159.30 excl. VAT | €566.40 excl. VAT | 45 per seat per month |
| Intensive | €99 excl. VAT | €267.30 excl. VAT | €950.40 excl. VAT | 100 per seat per month |
| Enterprise | Quote on request | Set by contract | ||
An Essential, Pro or Intensive subscription includes one or more seats, with no maximum set for online subscription, each seat being assigned to a named user. The Enterprise plan, quoted on request, remains available whatever the size of the team. The Essential plan does not include the manager dashboard (tracking of the space's users, listening to their calls, training missions), nor the call breakdown and voice analysis of the simulation report; these features are included in the Pro and Intensive plans. The exact features and limits of each plan (number of simulations, call duration, access to modules) are described on the Pricing page. Pitchbase reserves the right to modify these plans and prices at any time, it being understood that any modification will only apply to new subscriptions or to the next renewal for existing subscriptions.
The subscription can be taken monthly, quarterly or annually. Quarterly and annual periods are paid upfront in a single payment, in exchange for a discount of 10 % and 20 % respectively on the monthly price.
The chosen period does not change what is provided: the allowance stays monthly. Each seat receives its plan's number of simulations on every monthly date, including on a quarterly or annual subscription. A monthly allowance covers its own month: unused simulations do not carry over to the next month and expire on the next monthly date, when the new allowance is granted. Paying upfront buys a discount, not a stock of simulations.
The number of seats can be increased at any time: the added seat is charged pro rata for the current period and receives an allowance as soon as it is added. A reduction in the number of seats takes effect on the next monthly date; it gives rise to no refund, and the removed seat stays usable until that date.
The manager of a space may purchase additional simulations on a one-off basis, at their plan's unit price (€1.93 excl. VAT per simulation on Essential, €1.31 excl. VAT on Pro, €0.99 excl. VAT on Intensive), in steps from 25 to 500 simulations. A top-up is shared by all seats of the space and stays valid for six months from the date of purchase.
Subscriptions taken before September 18, 2026, under the Solo Starter, Solo Pro and Solo Unlimited plans, remain in force at the pricing and functional terms of their subscription, without increase, for as long as the subscription is not cancelled. These plans are no longer offered.
Likewise, Pro and Intensive subscriptions taken between September 18 and September 23, 2026, at €29 and €59 excl. VAT per seat per month (20 and 60 simulations per seat per month), keep their price and their allowance, without increase, for as long as the subscription is not cancelled.
Likewise, Pro and Intensive subscriptions taken between September 23, 2026 and the entry into force of this version, at €30 and €100 excl. VAT per seat per month (15 and 60 simulations per seat per month), keep their price, their allowance and the features of their plan, without increase, for as long as the subscription is not cancelled.
Pitchbase may gift simulations as part of referral or recommendation actions, for instance when a person creates an account through a user's referral link and completes their first simulation. Gifted simulations have no monetary value, are neither refundable nor transferable, remain valid for six months from the date they are granted and are consumed after the plan's simulations. Pitchbase may withdraw them in the event of fraud or circumvention of the granting conditions (in particular the creation of multiple accounts), and may change or end these actions at any time. The referrer is informed of the referred person's first name and of the completion of their first simulation.
Payments are handled by Stripe, a secure external provider. No banking data is stored by Pitchbase.
Paid subscriptions are charged by credit card from the date of subscription, according to the period chosen: every month, every quarter or every year. Quarterly and annual periods are charged in full at the start of the period. Renewal is automatic, for the same period and the same number of seats, unless canceled or modified by the User.
In case of payment failure, Pitchbase reserves the right to suspend access to paid features until the situation is resolved. An email notification is sent beforehand.
As the Service is reserved for professionals, the right of withdrawal under the French Consumer Code does not apply.
Should it nevertheless apply (a professional with no more than five employees subscribing outside the scope of their main activity, Article L221-3 of the French Consumer Code), by subscribing to a paid plan the User acknowledges that the Service is provided immediately, expressly agrees to this immediate performance and waives their right of withdrawal, in accordance with Article L221-28 1° of the same code.
The User retains the right to cancel their subscription at any time (see section 8).
The User can cancel their subscription at any time from their account ("Settings" section) via the Stripe customer portal. Cancellation takes effect at the end of the current paid period, whether monthly, quarterly or annual. No prorated refund is granted for the period started, and simulations not used by that date are forfeited.
Pitchbase reserves the right to suspend or terminate a User's account in case of serious breach of these Terms, including:
All elements composing the Service (interface, source code, graphic design, trademarks, editorial content, proprietary AI systems: real-time orchestration, prompt engineering and scoring engine) are the exclusive property of Pitchbase and protected by copyright, trademark law, and any other applicable intellectual property right. The underlying AI models (language generation, speech recognition and voice synthesis) are provided by third-party providers.
Any reproduction, representation, modification, exploitation, or unauthorized use of all or part of the Service is strictly prohibited.
The User retains full ownership of the content they create and upload to the Service (personas, scenarios, transcripts, recordings). The User grants Pitchbase a non-exclusive, free, limited license, for the duration of the contract, solely for the purpose of providing the Service.
Pitchbase does not use this content to train its AI models nor share it with third parties (apart from technical sub-processors necessary for service delivery).
The User undertakes to use the Service in good faith, in compliance with applicable laws and these Terms. In particular, the User shall not:
Pitchbase provides the Service under a best-effort obligation. The Service relies on artificial intelligence models that, by their nature, can produce inaccurate, incomplete, or inappropriate responses. The simulations and feedback generated do not in any way constitute professional or commercial advice on which the User can rely.
Pitchbase does not guarantee that the Service will be uninterrupted or error-free. Pitchbase's liability shall not be engaged in case of:
In any event, Pitchbase's total liability, all causes combined, is limited to the total amount paid by the User for their subscription during the 12 months preceding the triggering event.
The processing of the User's personal data is governed by Pitchbase's Privacy Policy, which forms an integral part of these Terms.
When the Customer opens a team or school space, it is the controller of its members' data, and Pitchbase acts as its processor within the meaning of GDPR Article 28. A data processing agreement setting out the parties' commitments is concluded with the Customer. The up-to-date list of sub-processors is in section 5 of the Privacy Policy.
Pitchbase shall not be held liable for any breach of its obligations resulting from a force majeure event as defined by French case law, including in particular: natural disasters, pandemics, armed conflicts, major cyberattacks, generalized failures of cloud providers or telecommunications networks.
Pitchbase reserves the right to modify these Terms at any time. Any substantial modification will be notified to the User by email or via an in-Service notification at least 30 days before it comes into effect. Continued use of the Service beyond this period constitutes acceptance of the new Terms.
In case of dispute, the User undertakes to contact Pitchbase at contact@pitchbase.app to seek an amicable resolution before any legal action.
As the Service is reserved for professionals, consumer mediation rules do not apply.
These Terms are governed by French law. Failing amicable resolution, any dispute relating to their formation, execution, or interpretation shall fall within the exclusive jurisdiction of the Commercial Court of Brest (France).
For any question regarding these Terms: